Repli: AI Chatbot for Customer Support
Repli is an AI-driven chatbot designed for enhancing customer support and lead generation on websites. This web application operates continuously, providing instant responses to visitor inquiries and effectively capturing leads even during offline hours. The chatbot can be seamlessly integrated without the need for coding skills, allowing users to customize its responses based on their website's information, documents, or FAQs.
Key features include real-time visitor engagement, a centralized dashboard for managing conversations, and lead tracking through chat widgets. Users can test and refine the chatbot's responses prior to deployment, ensuring optimal performance. With OpenAI technology powering its interactions, Repli maintains conversation history for analysis and provides lead capture forms for collecting visitor information. Additionally, the tool allows for manual chat takeover or delegation to team members, enhancing support flexibility.
